Zopa Bank Limited
Financial Ombudsman decision DRN-4885880 Upheld
Upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Tue Nov 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
Mr M has complained Zopa Bank Limited is asking him to repay a fixed-sum loan he didn’t take out.Unauthorised transaction
I think it’s fair and reasonable that Mr M only be asked to repay the loan capital – £10,000 – of the loan. They will need to write off the interest and fees related to this loan.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4885880.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.