Clydesdale Bank Plc
Financial Ombudsman decision DRN-4884806 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr B complains Clydesdale Bank Plc trading as Virgin Money treated him unfairly when it closed his account.Account closed or refused
Virgin Money accepted it hadn’t provided the right level of service and it should’ve provided clearer information and its failure to respond to Mr B’s emails or calls.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4884806.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.