Bank of Scotland Plc

Financial Ombudsman decision DRN-4883306 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Tue Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

He said Halifax had not helped him as a customer when having financial difficulties.Treatment in financial difficulty

Mr N complains that Bank of Scotland plc trading as Halifax won’t refund his overdraft charges that he’s paid over the last six years.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4883306.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.