WorldPay (UK) Limited

Financial Ombudsman decision DRN-4881477 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Aug 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

S complains that WorldPay (UK) Limited has charged it monthly Payment Card Industry Data Security Standard (PCI DSS) non-compliance chargesCharges and fees

I think WorldPay have caused inconvenience to S through their inconsistent serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4881477.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.