Nationwide Building Society

Financial Ombudsman decision DRN-4880885 Upheld

Upheldoutcome, as published by the Ombudsman

£160redress stated in the decision

Fri Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

Mr A complains Nationwide Building Society allowed a transaction to go through after his account had been closedAccount closed or refused

It gave him an opportunity to dispute the payment by raising a chargeback but received no response.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4880885.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.