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Barclays Bank Plc

Financial Ombudsman decision DRN-4872656 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Miss L did bring her complaint to this service and said there would be issues with her credit score in view of the problems caused for her with these accounts. During her complaint to this service Miss L decided she didn’t want Barclays to set her accounts up now, instead she decided that she wanted them to close the accounts.Account closed or refused

Miss L didn’t accept our investigators view and added that the credit searches against her record were lowering her credit score, so she now wanted Barclays not just to close any accounts but to have also removed the accounts from all records.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4872656.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.