Bank of Scotland Plc

Financial Ombudsman decision DRN-4871990 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

the transaction was blocked by Halifax’s automated fraud prevention systemsFunds blocked or frozen

Halifax did acknowledge that Mr A and Mrs H had received some poor service and had been given some wrong informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4871990.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.