HSBC UK Bank Plc
Financial Ombudsman decision DRN-4871598 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Charges and fees
In the Ombudsman’s words
it restricted their account in September 2023Funds blocked or frozen
Refund any fees and charges on missed direct debit and regular payments during the period of the restrictionCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4871598.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.