Nationwide Building Society

Financial Ombudsman decision DRN-4865700 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Ms R complains that Nationwide Building Society closed a number of her accounts she held with it.Account closed or refused

Ms R complains that Nationwide Building Society closed a number of her accounts she held with it. They included a joint account held with Mr T which Nationwide agreed to transfer to his sole name.Complaint handling

Rules cited

Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4865700.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.