MBNA Limited

Financial Ombudsman decision DRN-4864687 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

He also complains that MBNA promised to stop interest on his account and refused his attempts to partially settle.Charges and fees

MBNA accepted it could have given Mr R better service and arranged for £50 to be credited to his account.Complaint handling

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4864687.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.