TSB Bank plc

Financial Ombudsman decision DRN-4864685 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Refund to Ms T any administrative fees or charges added to the mortgage account as a result of the charge being applied in September 2023Charges and fees

TSB Bank plc (TSB) has paid £9,312.02 to her freeholder in respect of outstanding service charges and applied this to her mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4864685.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.