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HSBC Bank plc
Financial Ombudsman decision DRN-4857084 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,151redress stated in the decision
Thu Nov 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
when they closed it.Account closed or refused
Mr L complains that HSBC froze his bank account between 9 October and 24 November 2023Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4857084.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.