Bank of Scotland Plc

Financial Ombudsman decision DRN-4856340 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

However, interest rates have been rising since the mortgage expired, and because BM doesn’t recalculate monthly instalments on expired mortgages, the monthly direct debit amounts have stayed the same while the interest charged has gone up.Interest and rates

This complaint’s about an interest-only mortgage that Ms B holds with Bank of Scotland plc trading as Birmingham Midshires (BM).Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4856340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.