HSBC UK Bank Plc
Financial Ombudsman decision DRN-4853246 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
He says that the payment was incorrectly taken by the vendor in USD instead of GBP and he was charged a foreign transaction conversion fee.Charges and fees
He wants HSBC to apologise, his account to be corrected to reflect the GBP cost of his transaction, the foreign currency fee refunded and £50 compensation.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4853246.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.