Starling Bank Limited

Financial Ombudsman decision DRN-4848557 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

unreasonably blocked and subsequently closed its accountsAccount closed or refused

unreasonably blocked and subsequently closed its accountsFunds blocked or frozen

time taken to release the remaining fundsPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4848557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.