Clydesdale Bank Plc
Financial Ombudsman decision DRN-4845681 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Mortgage administration
In the Ombudsman’s words
Virgin said it had to act as a responsible lender, so it wouldn’t change its mind about this.Irresponsible lending
Mr S complains that his existing mortgage lender, Clydesdale Bank Plc trading as Virgin Money, won’t move his mortgage into his sole nameMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4845681.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.