Santander UK Plc
Financial Ombudsman decision DRN-4845395 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Santander closed Mr M and Miss S’s joint account on 3 April 2023Account closed or refused
the account was blocked on 14 November 2022Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4845395.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.