Santander UK Plc
Financial Ombudsman decision DRN-4840094 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Santander then wrote to Mr C in October 2023 to say they’d be closing his accounts in two months’ timeAccount closed or refused
Santander blocked the accounts and attempted to contact Mr C and Mrs C for proof of addressFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4840094.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.