Bank of Scotland Plc

Financial Ombudsman decision DRN-4837465 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

blocked her account in errorFunds blocked or frozen

Mrs G was particularly vulnerable during these interactions with HalifaxSupport for vulnerable customers

reported the death of her sonBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4837465.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.