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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4835291 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

The Co-operative Bank Plc must also remove any arrears markers from Ms K’s credit file from August 2023 to the date of the arrears paymentCredit file reporting

Ms K complains that The Co-operative Bank Plc (“Co-op”) isn’t administering her offset mortgage how she wants.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4835291.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.