Barclays Bank UK PLC

Financial Ombudsman decision DRN-4829213 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Barclays mis-handled an interest rate product transfer, resulting in Mr J and Ms P having to take a higher fixed rate than they were expectingInterest and rates

Barclays hasn’t carried out an updated valuation on the property since a loft extension was completedMortgage administration

Rules cited

Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4829213.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.