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Bank of Scotland Plc
Financial Ombudsman decision DRN-4823352 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Subsequently Lloyds wrote to Mr M to say that, because of his behaviour in the branch, they were closing his account.Account closed or refused
Lloyds have in response to my request sent a statement by the branch manager after having talked to one of the members of staff concerned. ... Lloyds’ investigation of Mr M’s complaint was based solely on the short video he sent them that only captured part of the eventComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4823352.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.