Barclays Bank Plc
Financial Ombudsman decision DRN-4819405 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr R says that Barclays then gave him confusing and contradictory information. Mr R says that it took 17 days for his replacement card to arrive.Card dispute or chargeback
Barclays agrees that it misinformed Mr R when it said it would send a letter about the fraud complaint and for this failing it offered £25 compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4819405.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.