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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-4802287 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

failure to display the foreign currency conversion fee when using the card abroadCharges and fees

transactions being declined regardless of whether the transaction was attempted using chip and PIN or contactlessCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4802287.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.