Santander UK Plc
Financial Ombudsman decision DRN-4797704 Upheld
Upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Wed Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
two transactions were made without Mr H’s consent from his Santander accountUnauthorised transaction
Remove any charges or interest that may have been applied to the account relating to the use of the overdraft when these payments were madeCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4797704.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.