Clydesdale Bank Plc
Financial Ombudsman decision DRN-4795695 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Jan 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
blocked his account without telling him and left him without access to his accountFunds blocked or frozen
the process to unblock the card resulted in Mr H having to make several phone calls and wait in lengthy telephone queues to try and resolve thingsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4795695.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.