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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4793620 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mrs B’s accounts were frozen after Co-op incorrectly recorded her as deceasedFunds blocked or frozen

She is also unhappy at the service she received from Co-op in trying to sort this issue out.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4793620.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.