MBNA Limited

Financial Ombudsman decision DRN-4777186 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,000redress stated in the decision

Tue Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused, Complaint handling

In the Ombudsman’s words

On 8 September 2023, X called from India. He was to be there for another three months. He asked to dispute the charges – he didn’t make the trips, nor did he sign up for the firm’s subscription service.Unauthorised transaction

On the call, MBNA cancelled the card and sent a new one to his UK address.Account closed or refused

The call wasn’t handled clearly, and for that MBNA paid compensation of £200.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4777186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.