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Topaz Finance Limited
Financial Ombudsman decision DRN-4758299 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
She has complained that she has been charged the wrong interest rate on her mortgage and further advance throughout the term.Interest and rates
She also questioned the change in the mortgage account number that happened in 2020.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4758299.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.