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Nationwide Building Society
Financial Ombudsman decision DRN-4757420 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Mr J complains that Nationwide Building Society didn’t follow his instructions to close his accounts.Account closed or refused
To put things right Mr J wants compensation and Nationwide to refund him overdraft charges.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4757420.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.