Bank of Scotland Plc

Financial Ombudsman decision DRN-4756804 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers, Service failure

In the Ombudsman’s words

blocked his credit cardFunds blocked or frozen

his vulnerability given he had no other means of paymentSupport for vulnerable customers

didn’t provide the service it should haveService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4756804.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.