Revolut Limited

Financial Ombudsman decision DRN-4756398 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Revolut informed Mr B it had decided to close his accountAccount closed or refused

his account had been restrictedFunds blocked or frozen

Revolut communicated poorlyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4756398.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.