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Topaz Finance Limited
Financial Ombudsman decision DRN-4748168 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Jun 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
when his mortgage was transferred to Topaz Finance Limited trading as Hessonite Mortgages, the direct debit was cancelled by HessoniteMortgage administration
he said Hessonite denied this, and handled his complaint unprofessionallyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4748168.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.