Barclays Bank Plc
Financial Ombudsman decision DRN-4745806 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Mortgage administration
In the Ombudsman’s words
Barclays wrote to him in October 2022 saying it had made an error when assessing his application. It said it hadn’t taken all of Mr K’s financial commitments into account in the affordability assessment and lent more money than it should have done.Irresponsible lending
Barclays is unable to provide details of its error with the affordability assessment – such as the amount of Mr K’s commitments it failed to take into account, or what the maximum loan should have been. It said this is no longer available in its systems.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4745806.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.