HSBC UK Bank Plc
Financial Ombudsman decision DRN-4737924 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Mortgage administration
In the Ombudsman’s words
The executors complain about the service they received from HSBC UK Bank Plc (“HSBC”) when administering Mrs P’s accounts with it. In particular they are unhappy with how long it took for their instructions to be carried out and Mrs P’s accounts to be closed.Account closed or refused
The executors complain about the service they received from HSBC UK Bank Plc (“HSBC”) when administering Mrs P’s accounts with it.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4737924.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.