Bank of Scotland Plc

Financial Ombudsman decision DRN-4735885 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The estate of Mr J complains about the way Bank of Scotland plc trading as Birmingham Midshires has communicated with it in relation to the late Mr J’s mortgage.Mortgage administration

Mr J1 complained to Birmingham Midshires about the way it had been communicating in relation to the mortgage.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4735885.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.