Bank of Scotland Plc

Financial Ombudsman decision DRN-4729488 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

his Halifax credit card was declinedCard dispute or chargeback

Halifax apologised for some bad service Mr H got on the phone when he calledComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4729488.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.