Bank of Scotland Plc

Financial Ombudsman decision DRN-4729085 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Halifax denied Ms H’s DD indemnity claim as it was classed as a dispute and so it didn’t meet the indemnity criteriaCard dispute or chargeback

Ms H complains that Bank of Scotland plc trading as Halifax (“Halifax”) rejected a direct debit (“DD”) indemnity claim she submitted and the service she received surrounding this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4729085.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.