Starling Bank Limited

Financial Ombudsman decision DRN-4728300 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Data and privacy

In the Ombudsman’s words

Mr S has complained that Starling Bank Limited won’t refund him for a transaction he says he didn’t make or authorise totalling just over £900.Unauthorised transaction

Mr S is also unhappy with the way Starling managed his data subject access request.Data and privacy

Rules cited

Payment Services Regulations 2017, Equality Act 2010, UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4728300.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.