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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4727878 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Business L’s account was restricted for around 8 weeks.Funds blocked or frozen

the assessment should’ve been completed by 17 October 2023 as this would’ve been a reasonable time for Co-op to have carried out its review and accompanying due diligence.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4727878.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.