Epayments Systems Ltd

Financial Ombudsman decision DRN-4707042 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

G couldn’t access their fundsFunds blocked or frozen

If Epayments, or its partners, have charged G any conversion or commission fees when releasing the funds, these should be refundedCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4707042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.