Barclays Bank Plc
Financial Ombudsman decision DRN-4704935 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Oct 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr and Mrs S have complained about the way Barclays Bank UK PLC dealt with their mortgage application.Mortgage administration
Barclays also acknowledged that it should have responded to the complaint within eight weeks, but its response had been delayed.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4704935.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.