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Creation Financial Services Limited
Financial Ombudsman decision DRN-4699699 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£72redress stated in the decision
Fri Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Mr S complains that Creation Financial Services Limited closed his account without noticeAccount closed or refused
He’s also unhappy with an overlimit charge they applied.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4699699.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.