Topaz Finance Limited

Financial Ombudsman decision DRN-4687768 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Mortgage Express refused to allow the sale because it was owed money from the shortfall following the sale of other properties and claimed a right to consolidate.Mortgage administration

Mortgage Express has refused to respond to her data subject access request (“DSAR”).Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4687768.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.