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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-4674252 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Cashplus provided Mr M with 60-day notice of closure of his bank account with it on 18 August, but this was changed to immediate closure on 23 AugustAccount closed or refused

providing incorrect timescales in sending him his code keyService failure

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4674252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.