Wise Payments Limited

Financial Ombudsman decision DRN-4674215 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,040redress stated in the decision

Mon Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr K complains Wise Payments Limited (“Wise”) restricted and closed his accountAccount closed or refused

Wise restricted, or as it says ‘deactivated’, Mr K’s account on 7 September 2022Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4674215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.