Elderbridge Limited
Financial Ombudsman decision DRN-4672820 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
The complaint Mr and Mrs M complain that Elderbridge Limited led them to believe that their secured loan was paid off, only later to tell them they still owed a significant amount of interest.Mortgage administration
I understand that that Elderbridge is concerned because of Mrs M’s vulnerability.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4672820.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.