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Financial Ombudsman decision DRN-4672071 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

I don’t though find that Aqua should have blocked the payment for the second booking bearing in mind that it’s not disputed that anyone other than Mr G made the booking.Unauthorised transaction

Aqua says they didn’t receive enough evidence of this to either raise a chargebackCard dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4672071.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.