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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4664998 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Apr 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
He said he chose a rate of 4.51% fixed for 5 years with a fee of £999.Charges and fees
Barclays Bank UK PLC offered them a fixed rate of 4.51% on part of their mortgage, and later said this was agreed and would be applied. But then it changed its mind, and wouldn’t honour this commitment.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4664998.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.