ClearBank Limited
Financial Ombudsman decision DRN-4664335 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
Tide decided to close V’s account immediatelyAccount closed or refused
Tide restricted the accountFunds blocked or frozen
Tide didn’t return the balance until 2 May 2023Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4664335.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.